Please read through the following carefully before placing an order. By using this website and/or placing an order, you agree to be bound by the Terms & Conditions set out below.
PURCHASE CONDITIONS
- INTRODUCTION
This document (together with any documents herein mentioned) sets forth the terms and conditions governing the use of this website and the purchase of items through this website (hereinafter, the "Terms"). Please read through these Terms, prior to using this website.
By using this website or placing an order through it, you are consenting to be bound by these Terms and our Data Protection Policies. If you do not agree to all of the Terms and the Data Protection Policies, do not use this website.
These Terms and the Data Protection Policies may be amended. It is your responsibility to regularly read through them, as the Terms and the Data Protection Policies in force at the time that you use this website or at the time of the formation of the Contract (as defined below) shall be the applicable ones.
By purchasing any product from this website, you enter into a contract with us on these terms.
- OUR DETAILS
Sale of TRENDELLA UK LIMITED items through this website is carried out by TRENDELLA UK LIMITED, a UK company with registered office at 514 (Ground Floor) Coventry Road Birmingham B10 0UN.
Company registration number 12313531
Our email address is customercare@trendella.co.uk
- YOUR DETAILS AND YOUR VISITS TO THIS WEBSITE
The information or personal details that you provide us with shall be processed pursuant to the Data Protection Policies. By using this website you are consenting to the processing of such information and details and you represent that the whole information or details you have provided us with are true and accurate.
Here at TRENDELLA UK LIMITED, we are dedicated to protecting the privacy of each and every one of our customers. We will not disclose any information regarding our customers or visitors to the site to any third parties apart from where it is part of providing a service to you – this includes; arranging for a product to be sent to you, carrying out credit and other security checks and for the purposes of customer research or when you have given us your permission to do so.
TRENDELLA UK LIMITED maintains and processes your personal data in accordance with the GDPR. See our PRIVACY AND COOKIES POLICY.
- USE OF OUR WEBSITE
By using this website and/or by placing any order through it, you undertake:
- To use the website exclusively to make legitimate enquiries or orders.
- Not to make any speculative, false or fraudulent orders. If we are reasonably of the opinion that such an order has been made, we shall be entitled to cancel the order and inform the relevant authorities.
- To provide correct and accurate e-mail, postal and/or other contact details to us and acknowledge that we may use these details to contact you in the event that this should prove necessary. See our PRIVACY AND COOKIES POLICY.
If you do not give us all of the information that we need, we may not be able to complete your order. By placing an order through this website, you warrant that you are at least 18 years old and are legally capable of entering into binding contracts.
- COOKIES
If you have registered with TRENDELLA UK LIMITED then your computer will store an identifying cookie which will save your time each time you re-visit the website, by remembering your email address for you. Cookies are small files which are stored on a user's computer. They are designed to hold a small amount of data specific to a particular client and website and can be accessed either by the web server or the client computer. You can change the settings on your browser to prevent cookies being stored on your computer without your explicit consent.
- PROTECTING YOUR SECURITY
We may use personal information provided by you in order to conduct appropriate anti-fraud checks. Personal information that you provide may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information. This is done only to confirm your identity - a credit check is not performed and your credit rating is unaffected.
- TRANSFERS OF YOUR INFORMATION
The information that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). It may also be processed by staff operating outside the EEA who work for TRENDELLA UK LIMITED or one of our suppliers. Such processing may, for example, be required in order to fulfill your order, process your payment details or provide support services.
Unfortunately, the transmission of information via the Internet is not completely secure. We will do our best to protect your personal data, but cannot guarantee the security of data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
- DISCLOSURES OF YOUR INFORMATION
We may disclose your personal information to any of our group of companies. We may also disclose your personal information to third parties:
- in the event that TRENDELLA UK LIMITED sells or buys any business or assets;
- if TRENDELLA UK LIMITED or substantially all of its assets are acquired by a third party, in which case personal data which we hold about our customers may be one of the transferred assets; or
- if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of; or to protect the rights, property, or safety of TRENDELLA UK LIMITED, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
- THIRD PARTY SITES
When shopping on Trendella.co.uk you may come across links to and from the websites of our partner networks and other third parties. If you follow a link to any of these websites, please note that they have their own privacy policies and that we do not accept any responsibility or liability for. Please check these policies before you submit any personal data to these websites.
- CHECKING YOUR DETAILS
If you wish to verify the details you have submitted to www.trendella.co.uk you may do so by contacting us via the e-mail address or address given below. Our security procedures mean that we may request proof of identity before we reveal information. This proof of identity will take the form of your e-mail address and password submitted upon registration. You must therefore keep this information safe as you will be responsible for any action which we take in response to a request from someone using your e-mail and password. We recommend that you do not use your browser's password memory function as this may result in someone accessing your personal information.
- INTELLECTUAL PROPERTIES
The intellectual property rights in all software and content made available to you on or through this website, remains the property of TRENDELLA UK LIMITED and are protected by copyright laws and treaties. All such rights are reserved by TRENDELLA UK LIMITED. You may store, print and display the content supplied solely for your own personal use. You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on this website nor may you use any such content in connection with any business or commercial enterprise inclusive of social media networking sites.
TERMS OF SALE
- SERVICE AVAILABILITY
Items offered over this website are only available for delivery to the United Kingdom.
If you wish to order items from another EU member state outside of the UK via this website, you are of course welcome to do so, however the ordered items can only be delivered to a delivery address within the United Kingdom mainland.
- HOW THE CONTRACT IS FORMED
The information set out in the Terms and the detail contained on this website do not constitute an offer for sale, but rather an invitation to treat. No contract in respect of any items will exist between us and you until your order has been expressly accepted by us, whether or not funds have been deducted from your account. If we do not accept your offer and funds have already been deducted, these will be fully refunded. To place an order, you must follow the online shopping process and click on "Authorise payment" to submit the order. After this, you will receive an email from us confirming receipt of your order (the "Order Confirmation"). Please note that this does not mean that your order has been accepted. Your order constitutes your offer to us to buy one or more items from us. All orders are subject to acceptance by us, and we will confirm this acceptance to you by sending you an email that confirms that the item is being sent (the "Shipping Confirmation"). The contract for the purchase of an item between us (the "Contract") will only be formed when we send you the Shipping Confirmation. The Contract will relate only to those items whose dispatch we have confirmed in the Shipping Confirmation. We will not be obliged to supply any other items which may have been part of your order, until the dispatch of those items has been confirmed in a separate Shipping Confirmation.
- AVAILABILITY OF ITEMS
All orders for items are subject to availability and in this regard, in the event of supply difficulties or because items are no longer in stock, we reserve the right to give you information about substitute items of an equal or higher quality and value which you can order. If you do not wish to order the substitute items we will reimburse any monies that you may have paid.
- PRODUCT INFO
Regarding the colours in the pictures, we try the utmost to display them as accurately as possible. Even so, the colours may vary, especially between different screens and settings. This means that the perceived differences in colour and tone is not grounds for complaints. This also applies to sizing, which might be slightly different between different clothing types. We are happy to answer your questions if you feel uncertain about this.
- REFUSAL OF ORDER
We reserve the right to withdraw any items from this website at any time and/or remove or edit any materials or content on this website. Whilst we will use our reasonable endeavours to process all the orders submitted to us, there may be exceptional circumstances which mean that we may need to refuse to process or accept an order after we have received it or sent you an Order Confirmation, which we reserve the right to do at any time. We will not be liable to you or any other third party by reason of our withdrawing any item from this website, removing or editing any materials or content on this website, or for refusing to process or accept an order after we have received it or sent you an Order Confirmation.
- DELIVERY
Subject to availability (see Clause 14 above), and unless there are any exceptional circumstances, we will endeavour to fulfil your order for items listed in the Shipping Confirmation by the delivery date set out in the Shipping Confirmation or, if no estimated delivery date is specified, then within a maximum of 30 days of the date of the Order Confirmation. If we fail to deliver the items within 30 days of the date of the Order Confirmation, you may cancel the Contract and we will reimburse you the price paid for the items and any delivery costs paid. If our supply of the items is delayed by an event outside our control, then we will contact you as soon as possible to let you know, and we will take steps to minimise the effect of the delay. Provided we do this, we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the Contract and receive a refund for any items you have paid for but not received.
- RISK AND TITLE
The Items will be at your risk from the time of delivery. Ownership of the items will only pass to you when we receive full payment of all sums due in respect of the items, including delivery charges, or upon delivery (as defined in Clause 17), whichever is the later.
- PRICE AND PAYMENT
The price of any items will be as stipulated on our website from time to time, except in cases of obvious error. While we try to ensure that all prices on this website are accurate, errors may occur. If we discover an error in the price of items you have ordered, we will inform you as soon as possible and give you the option of reconfirming the order at the correct price or cancelling it. If we are unable to contact you, the order will be treated as cancelled and if you have already paid for the items you will receive a full refund.
We are under no obligation to provide the items to you at the incorrect (lower) price (even after we have sent you a Shipping Confirmation) if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as an incorrect price.
The prices on this website include delivery costs, which will be added to the total amount due.
Prices are liable to change at any time, but (other than as set out above) changes will not affect orders in respect of which we have already sent you an Order Confirmation. Therefore, except as provided above, price adjustments on previous orders are not permitted.
Once you have finished shopping, all the items you wish to purchase are added to your basket and your next step will be to go to the checkout process and make payment. To do this, you must follow the steps of the purchase process, completing or verifying the information requested in each step.
Throughout the purchase process, before payment, you can modify the details of your order.
Also, if you are a registered user, a record of all the orders placed by you is available in the "My Account" area. Payment can be made by American Express, Apple Pay, Google Pay, Maestro, Mastercard, Visa, Paypal and Shop Pay.
If you subsequently wish to exchange your order due to "Change of size", this option will only be available for TRENDELLA UK LIMITED items, and only if you have used any of the following means of payment: American Express, Apple Pay, Google Pay, Maestro, Mastercard, Visa, Paypal and Shop Pay.
To minimise the possibility of unauthorised access, your debit/credit card details will be encrypted. By clicking "Authorise payment" you are confirming that the debit/credit card is yours. Debit/Credit cards are subject to validation checks and authorisation by your card issuer, but if your card issuer fails to authorise payment to us, we will not be liable for any delay or non-delivery and may not be able to form a contract with you.
- RETURN, EXCHANGE AND REFUND POLICY
If you are not completely satisfied with the size or quality of your purchase, you may initiate a Return/Exchange Request within 14 days from the date of the item’s arrival. All return/exchange requests are subject for evaluation and our friendly customer service will be glad to guide you through it.
Do note:
✔ Items should be unworn, unwashed, undamaged and unaltered to be eligible for returns/exchanges.
✔ We do not offer Free Return Shipping nor do we provide refunds for any fees that may result from shipping a return.
✔ All clearance items purchased at Trendella UK Limited are final sales and cannot be exchanged or returned for a refund.
Unfortunately, any items which are found to have make-up or other stains or marks on the garment cannot be returned, exchanged or refunded unless they are faulty.
Please also be advised that we do not cover the postage to returns items that do not fit or do not suit your requirements. Kindly bear in mind our product sizes when placing orders.
Customers must keep safe a valid postage receipt including parcel weight for all return parcel enquiries. A valid postage receipt including tracking number must be provided in case of any parcels lost in transit. Any non-delivery cases will not be valid without this receipt which includes any courier service used. It is the responsibility of the sender to open a claim for any parcel’s lost in transit with the courier.
For any Return, Exchange or Refund please email at customercare@trendella.co.uk
Requesting for A Return
To ensure that you receive the best support for your return:
- Always process a return in accordance with our return procedure
- Be sure to provide the tracking number as soon as you ship your return
Requesting for An Exchange
Unfortunately, we do not offer an Exchange for items that were correctly sent to you.
Should you wish to Exchange an item you received due to issues with its’ Size or Quality, this can be arranged by simply emailing us at: customercare@trendella.co.uk and specifying “Exchange” as your “Desired Resolution”.
Do note that Exchanges are an alternative resolution for Returns and are bound by the same guidelines and limitations.
Further, any subsequent products that require to be posted due to exchange, there will be a delivery charge of GBP 5.00 per item. This will have to be done via Bank Transfer before we could initiate posting the exchange items.
The bank details are as follows:
Name: Trendella UK Limited
Bank: Lloyds Bank
Sort Code: 77 85 70
Account No: 69445060
Ref: …………………………………… (Your Order No.)
Refund Policy
For your Security, refunds will only be transferred back to the Original Mode of Payment you used when placing your order or to the Bank Account of the Customer.
An Admin Fee of GBP 5.00 per item will be deducted plus any other charges from the Final Amount paid by the customer for the dress only. Trendella Customer care will notify the customers via email about the final refund amount.
Refunds will undergo 2 phases of processing before its' successful transfer. The first phase happens in our internal system, while the following phase of processing happens at your bank.
Depending on their processing time, it can take a few more days for your Bank to complete the refund. Kindly allow 14 business working days for the 2 phases to conclude, and for the refund to become visible on your bank statement.
Shipping and Delivery Issues
We do not provide refunds for:
- Claims about not receiving an order, if the Courier’s tracking information show that an order was successfully delivered.
- Claims about not receiving an order, if due to errors in the Shipping address you have provided.
We do not provide refunds for:
- Worn, washed, damaged, altered, or clearance items.
- Orders that are not returned in accordance with our return procedure
- Orders that are returned in accordance with our return procedure, if unable to provide a tracking number for the shipped return
- The order’s shipping fee will not be included in refunds. We do not offer “Free Return Shipping” nor do we provide refunds for any fees that may have resulted from shipping a return
See our EXCHANGE / RETURN AND REFUND POLICY
- DISCLIAMER OF LIABILITY
The material displayed on this website is provided without any guarantees, conditions or warranties as to its accuracy. Unless expressly stated to the contrary to the fullest extent permitted by law TRENDELLA UK LIMITED and its suppliers, content providers and advertisers hereby expressly exclude all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity and shall not be liable for any damages whatsoever, including but without limitation to any direct, indirect, special, consequential, punitive or incidental damages, or damages for loss of use, profits, data or other intangibles, damage to goodwill or reputation, or the cost of procurement of substitute goods and services, arising out of or related to the use, inability to use, performance or failures of this website or the Linked Sites and any materials posted thereon, irrespective of whether such damages were foreseeable or arise in contract, tort, equity, restitution, by statute, at common law or otherwise. This does not affect TRENDELLA UK LIMITED’S liability for death or personal injury arising from its negligence, or for fraudulent misrepresentation, misrepresentation as to a fundamental matter or any other liability which cannot be excluded or limited under applicable law.
- VIRUSES, HACKERING AND OTHER CYBERCRIMES
You may not misuse this website by knowingly introducing viruses, Trojans, worms, logic bombs or other material which is malicious or technologically harmful. You will not attempt to have any unauthorized access to this website, to the server which hosts this site or to any other server, computer or data base related to our website. You undertake not to attack this website via a denial of service attack or a distributed denial of service attack. By breaching this provision you may commit a criminal offence under the applicable regulations. We will report any such breach to the relevant law enforcement authority and we will co-operate with the appropriate authority to disclose the identity of the hacker. Likewise, in the event of such a breach, your right to use this website will cease immediately. We will use reasonable care and skill to ensure that this website and are safe, secure and free from bugs, viruses and other defects. Except to the extent it results from our failure to do so, we accept no liability for any loss or damage resulting from any denial of service attack, virus or any other software or material which is malicious or technologically harmful to your computer, equipment, data or material resulting from the use of this website or from the downloading of the contents thereof or of such contents to which this website redirects.
- LINKING TO THIS WEBSITE
You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.
You must not establish a link from any website that is not owned by you.
This website including its content, must not be framed on any other site, nor may you create a link to any part of this website other than the home page. We reserve the right to withdraw linking permission without notice.
- LINKS FROM OUR WEBSITE
We may have links from our website to other third party websites and materials; such links are provided exclusively for information purposes and we do not have any control whatsoever over the contents of such websites or materials. Accordingly, we accept no liability whatsoever for any loss or damage which may arise from the use of such links.
- DISCLAIMER
Except where expressly stated to the contrary all persons (including their names and images), third party trade marks and images of third party products, services and/or locations featured on this website are in no way associated, linked or affiliated with TRENDELLA UK LIMITED and you should not rely on the existence of such a connection or affiliation.
- INDEMNITY
You agree to indemnify, defend and hold harmless TRENDELLA UK LIMITED, its directors, officers, employees, consultants, agents, and affiliates, from any and all third party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from your use this Website or your breach of the Terms of Service.
- VARIATION
TRENDELLA UK LIMITED shall have the right in its absolute discretion at any time and without notice to amend, remove or vary the Services and/or any page of this website
- INVALIDITY
If any part of the Terms of Service is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of the Terms of Service will not be affected all other clauses remaining in full force and effect
So far as possible where any clause/sub-clause or part of a clause/sub-clause can be severed to render the remaining part valid, the clause shall be interpreted accordingly. Alternatively, you agree that the clause shall be rectified and interpreted in such a way that closely resembles the original meaning of the clause /sub-clause as is permitted by law.
- WAIVER
If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.
If we fail, at any time during the term of the Contract, to insist upon strict performance of any of your obligations under the Contract or any of these Terms, or if we fail to exercise any of the rights or remedies to which we are entitled under the Contract, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations. A waiver by us of any default shall not constitute a waiver of any subsequent default arising from the Contract or the Terms. No waiver by us of any of these Terms shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing in accordance with the paragraph on Notices above.
- WRITTEN COMMUNICATIONS
Applicable laws require that some of the information or communications we send to you should be in writing. When using our site, you accept that communication with us will be mainly electronic. We will contact you by e-mail or provide you with information by posting notices on our website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.
- NOTICES
All notices given by you to us should be given to us via email to customercare@trendella.co.uk. We may give notice to you at either the e-mail or postal address you provide to us when placing an order. Notice will be deemed received and properly served immediately when posted on our website, 24 hours after an e-mail is sent, or three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail that such e-mail was sent to the specified e-mail address of the addressee.
- EVENTS OUTSIDE OUR CONTROL
We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under the Contract that is caused by events outside our reasonable control.
An event outside our control includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:
- Strikes, lock-outs or other industrial action.
- Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war.
- Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster.
- Impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.
- Impossibility of the use of public or private telecommunications networks.
- The acts, decrees, legislation, regulations or restrictions of any government.
- Any shipping, postal or other relevant transport strike, failure or accidents.
Our performance under any Contract is deemed to be suspended for the period that any event outside our control continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the event outside our control to a close or to find a solution by which our obligations under the Contract may be performed despite the event outside our control.
- SEVERABILITY
If any of these Terms or any provisions of the Contract are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.
- OUR RIGHT TO VARY THESE TERMS
We have the right to revise and amend these Terms from time to time. You will be subject to the policies and Terms in force at the time that you use this website or order items from us, unless any change to those policies, Terms or Privacy Statement is required to be made by law or governmental authority, in which case, any potential changes will also apply to orders previously placed by you.
- GOVERNING LAW AND JURISDICTION
The use of our website and the Contracts for the purchase of items through such website will be governed by English law. Any dispute arising from, or related to the use of this website or to such Contracts shall be subject to the non-exclusive jurisdiction of the English courts. If you are contracting as a consumer, nothing in this Clause will affect your statutory rights as such. If you live in Scotland you can bring legal proceedings in respect of the items in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the items in either the Northern Irish or the English courts.
- ENTIRE AGREEMENT
The above Terms of Service constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and TRENDELLA UK LIMITED. Any waiver of any provision of the Terms of Service will be effective only if in writing and signed by a Director of TRENDELLA UK LIMITED.
- FEEDBACK AND COMPLAINTS
We welcome your comments and feedback. Please send all feedback and comments to us via our e-mail address customercare@trendella.co.uk.
If you as a buyer consider your rights have been breached, you can address your complaints to us customercare@trendella.co.uk.
- CONTACTING US
TRENDELLA UK LIMITED (at the address below) is the data controller for the purpose of the Data Protection Act 1998 (the Act).
You have the right to access the information which Trendella.co.uk holds about you and your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee to meet our costs in providing you with details of the information we hold about you.
We are always happy to hear from our customers. We are always grateful for any time you spend providing us with the knowledge we need to ensure our customers are completely satisfied with the product and services we offer. If you have any questions or feedback about this statement, or if you would like us to stop processing your information, please do not hesitate to contact a member of the TRENDELLA UK LIMITED’S Customer Care team, who will be happy to help with any questions or queries you may have.
You can either contact Customer Care at customercare@trendella.co.uk
Or, write to us at:
TRENDELLA UK LIMITED
514 (Ground Floor)
Coventry Road
Birmingham B10 0UN
Company registration number 12313531