If you are not completely satisfied with the size or quality of your purchase, you may initiate a Return/Exchange Request within 14 days from the date of the item’s arrival. All return/exchange requests are subject for evaluation and our friendly customer service will be glad to guide you through it.
Do note:
✔ Items should be unworn, unwashed, undamaged and unaltered to be eligible for returns/exchanges.
✔ We do not offer Free Return Shipping nor do we provide refunds for any fees that may result from shipping a return.
✔ All clearance items purchased at Trendella UK Limited are final sales and cannot be exchanged or returned for a refund.
Unfortunately, any items which are found to have make-up or other stains or marks on the garment cannot be returned, exchanged or refunded unless they are faulty.
Please also be advised that we do not cover the postage to returns items that do not fit or do not suit your requirements. Kindly bear in mind our product sizes when placing orders.
Customers must keep safe a valid postage receipt including parcel weight for all return parcel enquiries. A valid postage receipt including tracking number must be provided in case of any parcels lost in transit. Any non-delivery cases will not be valid without this receipt which includes any courier service used. It is the responsibility of the sender to open a claim for any parcel’s lost in transit with the courier.
For any Return, Exchange or Refund please email at customercare@trendella.co.uk
Requesting for A Return
To ensure that you receive the best support for your return:
- Always process a return in accordance with our return procedure
- Be sure to provide the tracking number as soon as you ship your return
Requesting for An Exchange
Unfortunately, we do not offer an Exchange for items that were correctly sent to you.
Should you wish to Exchange an item you received due to issues with its’ Size or Quality, this can be arranged by simply emailing us at: customercare@trendella.co.uk and specifying “Exchange” as your “Desired Resolution”.
Do note that Exchanges are an alternative resolution for Returns and are bound by the same guidelines and limitations.
Further, any subsequent products that require to be posted due to exchange, there will be a delivery charge of GBP 5.00 per item. This will have to be done via Bank Transfer before we could initiate posting the exchange items.
The bank details are as follows:
Name: Trendella UK Limited
Bank: Lloyds Bank
Sort Code: 77 85 70
Account No: 69445060
Ref: …………………………………… (Your Order No.)
Refund Policy
For your Security, refunds will only be transferred back to the Original Mode of Payment you used when placing your order or to the Bank Account of the Customer.
An Admin Fee of GBP 5.00 per item will be deducted plus any other charges from the Final Amount paid by the customer for the dress only. Trendella Customer care will notify the customers via email about the final refund amount.
Refunds will undergo 2 phases of processing before its' successful transfer. The first phase happens in our internal system, while the following phase of processing happens at your bank.
Depending on their processing time, it can take a few more days for your Bank to complete the refund. Kindly allow 14 business working days for the 2 phases to conclude, and for the refund to become visible on your bank statement.
Shipping and Delivery Issues
We do not provide refunds for:
- Claims about not receiving an order, if the Courier’s tracking information show that an order was successfully delivered.
- Claims about not receiving an order, if due to errors in the Shipping address you have provided.
We do not provide refunds for:
- Worn, washed, damaged, altered, or clearance items.
- Orders that are not returned in accordance with our return procedure
- Orders that are returned in accordance with our return procedure, if unable to provide a tracking number for the shipped return
- The order’s shipping fee will not be included in refunds. We do not offer “Free Return Shipping” nor do we provide refunds for any fees that may have resulted from shipping a return